Return & Refund Policy


1. In which situation we accept the return


We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do.

First, the product have quality problem. It can not work once you receive it or it encounter crash in delivery causing you can not use it. This situation we will return full refund.

Second, in some particular situation, our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling fee.

Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost to us as well as return to you.

Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to sent it back through ordinary airmail.


2. In which situation we do not accept the return


Please check detail before you purchase on OBD2cartool.com. If you have any doubt, please check with our customer service, you can get our customers service information from our website.

First, If you order wrong item by yourself, or you found it is not you want to order (not quality problem), we will not provide return policy to you, please aware of this.

Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.


3. Return for exchange item


When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and undertake the shipping cost for you ship item back to us through simple airmail.

 

Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

 

Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.

 

Kindly Remainder: What you do before returning for replacement, you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you. After confirming your items is under our policy of returning, Pls contact us before you send back the parcel to get return address.

 

How we will do after receiving your return: pls contact info@obd2cartool.com for the progress about the returned item(s). It normally takes 3-7 days for repair the faulty item(s). We will process the return item(s) as fast as we can.


Note: To avoid customs problems, please make sure return the faulty items to us by EMS, or ship it by air post from your local post office. Never use UPS/DHL/TNT/FEDEX!!!


Refund Policy


After we get your item return to us and check the item in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you 10% handling fee.


About Lost Products


If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.


Warranty


1)12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.

2) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

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